Frequently Asked Questions
Subforma.com is a secure and efficient platform specializing in print-on-demand and order fulfillment, based on the dropshipping logistics model.
Whether you want to create your own online brand or give someone a personalized gift, our tools allow you to do so without leaving home. With Subforma.com, you can easily and quickly order top-quality products, which are delivered directly to the end customer.
Subforma.com is also a place where B2B customers will find a wide selection of printing media. Our printing media are carefully selected to ensure the highest print quality and customer satisfaction. B2B customers can rely on a broad range of materials tailored to their specific needs, allowing them to complete various projects with a guarantee of top quality.
Print on Demand (PoD) is a business model where products are created only after an order is placed. At Subforma.com, this means that after ordering a product and uploading its design to the server, we proceed to print it specifically for you. There is no need to store ready-made products, which allows for greater flexibility in offering a wide range of designs. With PoD, you minimize costs related to storage and inventory management, and we guarantee that each wallpaper is freshly printed and delivered directly to your customer.
Dropshipping at Subforma.com is a business model where products are created on demand. After placing an order for a specific wallpaper design on our website, we proceed to print and ship it directly to your customer. This way, you don't need to store products or manage logistics. We handle the entire production and shipping process, allowing you to focus on sales and customer service.
Design. It’s so simple and enjoyable
How to prepare a file for printing
Preparing a file for printing is crucial to achieving the highest print quality. Below are the key guidelines to help you properly prepare your file:
File Format
- Use the TIFF format
- The file should be saved without layers
- Apply LZW compression
- Ensure the file does not contain an embedded color profile
File Size
Prepare the file at a 1:1 scale, meaning the actual size at which it will be printed.
Resolution
The file resolution should be between 80 to 300 dpi, depending on the final print size. Higher values are recommended for smaller prints to ensure the best quality.
Color Space
Work in the CMYK color space, which is the standard for printing.
Color Profile
Design the file using the Coated FOGRA39 profile to achieve accurate color reproduction in print.
Summary
- Format: TIFF, no layers, LZW compression, no embedded profile.
- Scale: 1:1.
- Resolution: 80-300 dpi, depending on size.
- Color Space: CMYK.
- Profile: Coated FOGRA39.
Following these guidelines will ensure the highest quality and color accuracy in your prints. If you have additional questions or need assistance, contact our technical support team.
Preparing a file for printing with cut contour may seem complicated, but with the right steps and tools, such as Adobe Illustrator, it can be done effectively. Below is the process for Cut Contours & Illustrator.
Creating a contour (Cut Contour)
- Open Adobe Illustrator and load your design
- Select the object you want to outline
- Create a new layer named "Draw"
- Use the Pen Tool (P) or another tool to draw the precise shape of your cut around the object
- Make sure the contour is a closed path with a thickness of 0.099px
Defining the contour color
- In the Swatches panel, create a new color swatch
- Name the color "Draw" (exactly like this)
- Set the color type to Spot Color
- Select color #d88d2a
- Go to "Attributes" and activate the "Overprint Stroke" option
Assigning the contour color
- Select the drawn contour
- In the Swatches panel, choose the previously created "Draw" color
- Ensure that the contour is assigned as the cutting line
Checking correctness
- Ensure that the contour (Draw) is correctly assigned and visible
- Make sure the contour does not interfere with any other elements of the design
- Verify that the contour is fully closed and accurately surrounds the object
Exporting the file
After completing the editing, save the file in AI or PDF format, according to the requirements. Ensure that the file is prepared in line with previous guidelines regarding format, resolution, color space, and color profile.
Summary
- Creating the contour: Use the Pen Tool to draw a contour around the object
- Defining the contour color: Create a new Spot Color named "Draw"
- Assigning the contour color: Assign the "Draw" color to the contour
- Checking correctness: Ensure the contour is correct and does not interfere with the design
- Exporting the file: Save the file in the required format
Following these steps will ensure your project is ready for printing with precise cut contours. If you have further questions or need assistance, contact our technical support team.
No, that’s not necessary. The production file should be prepared as a single image, without panel division. Our professional RIP software automatically handles the paneling to ensure perfect pattern alignment and eliminate the risk of installation errors.
The production file should be saved in TIFF format with LZW compression, using the CMYK color space and the Coated FOGRA39 color profile. The required resolution depends on the wallpaper size — for dimensions around 100x300 cm, we recommend 150–200 DPI. For larger formats, lower resolution is sufficient — for example, for 600x300 cm, 80–100 DPI is enough.
To maintain workflow clarity and avoid production errors, each production file should be named using the following format:
[OrderNumber]_[MaterialType]_[Size]
Example of a correctly named file:
216804404_ProwallSand_200x300cm.tif
Consistent file naming and a clear folder structure significantly streamline the printing process and order management.
Branding & Packaging Files
To ensure the highest print quality and avoid technical issues, please prepare your file according to the following guidelines:
File format:
PDF (recommended) or TIFF/PNG (if you’re not using Adobe)
Color mode: CMYK
Resolution: 300 dpi
Scale: 1:1 (actual print size)
Bleeds:
Add 3 mm bleed on each side (the document should be larger than the final format)
Example: for a wrap (170 × 420 mm), the PDF should be sized 173 × 423 mm
Safe margin:
Place text and important elements at least 3–5 mm away from the trim line
Avoid placing logos, phone numbers, or QR codes too close to the edges
Fonts and text:
Convert all text to outlines (curves) or embed fonts in the PDF
This prevents display or conversion issues during printing
Colors and background:
Make sure your design is in CMYK color mode (not RGB)
Backgrounds should extend to the bleed — otherwise, a white edge may appear after trimming
File Format
Use TIFF format
File should be saved without layers
Apply LZW compression
Make sure the file does not contain an embedded color profile
File Size
The file must be prepared at a 1:1 scale, meaning the actual size intended for print.
Resolution
The file resolution should be 300 dpi, depending on the final print size. Higher values are recommended for smaller prints to ensure the highest quality.
Color Space
Work in the CMYK color space, which is the standard for printing.
Color Profile
Design your file using the Coated FOGRA39 profile to ensure accurate color reproduction in print.
Summary
1. Format: TIFF, no layers, LZW compression, no embedded profile.
2. Scale: 1:1.
3. Resolution: 300 dpi, depending on size.
4. Color space: CMYK.
5. Profile: Coated FOGRA39.
File format:
PDF (recommended), alternatively AI, EPS, or TIFF
Vector versions are preferred (e.g. from Adobe Illustrator), especially if your design includes logos or text
The file should be created at a 1:1 scale — representing the actual size of one repeating section of the tape
Design size:
Design width = tape width: 48 mm
Length = length of one repeat pattern: 300 mm
Fonts and text:
Convert all text to outlines
Minimum text size is typically 6–8 pt, depending on the tape material and color
Background and margins:
Leave a 5 mm margin from the edges of the tape for important elements
If the background is printed — it should extend beyond the safe area
Backgrounds contrasting with the tape color (e.g. white print on brown kraft tape) should be solid and without transparency
To start working with us, simply create an account on our platform, complete your profile, and explore our product catalog along with the design guidelines.
Currently, we offer integrations with platforms like Shopify and Etsy. We are continuously working on adding more integrations in the future.
Yes, we provide detailed guidelines for file preparation and offer support from our team to help adapt your designs to meet production requirements.
Orders can be placed directly through our online platform after logging in to your account.
The order goes to a pending panel, where you can still edit or cancel it before manually approving it for production. Once approved, cancellation is no longer possible, so please make sure all details and files are correct before clicking “Approve”.
Yes, at Subforma.com you can order wallpapers in any size. Our calculator automatically determines the price based on the provided dimensions, both for direct orders and those placed via integrated e-commerce platforms. There are no limits — we print exactly the format you need.
We accept credit card payments, bank transfers, as well as payments via Paynow, PayPal, and Braintree. Each client can also apply for deferred payment terms — 14 days from the invoice date. Invoices are generated automatically at the end of each sales week.
Yes, the invoice is generated automatically after the order is fulfilled and is available for download in your customer panel.
We specialize in print-on-demand wallpaper production, offering a variety of materials and finishes tailored to our clients’ needs.
Yes, but only before the package has been dispatched to the customer. If you need to change the delivery address, please contact us as soon as possible. You can check the status of your order in your customer panel.
Due to the custom nature of our products, we do not accept returns unless the item is defective or does not match the order.
If you receive a damaged product, please contact our customer service team immediately and include photos of the damage.
Yes, we offer unbranded (white-label) shipping, allowing you to deliver products directly to your customers under your own brand.
Our wallpapers are carefully rolled and secured with POF shrink wrap, which protects them from moisture and damage. Each roll is then placed in sturdy, square tubes that not only ensure safe transport but also eliminate extra courier charges often applied to oval-shaped packaging.
The standard order processing time is between 3 to 5 business days, depending on the complexity of the project and our current production workload.
Yes, you can order samples of our materials to experience the print quality and surface texture before placing a full order.
The maximum width of a wallpaper panel is 100 cm, and the length can be up to 10 meters.
No, we print exactly the file we receive. It is the client’s responsibility to prepare the wallpaper with a proper safety margin. If you need additional bleed for easier installation, please make sure it is included in the submitted file.